Reporting spam, phishing, or a compromised account

• Mail you did not ask for from an address on a domain that sends through imado — a campaign, cold outreach, or anything sent to a list.
• Phishing, or a message pretending to be from someone it is not.
• An imado mailbox you believe has been taken over, whether it is yours or one that is writing to you.
• Malware, or anything illegal where you are.

Write to ashish.so@zivaro.ai with “abuse” in the subject. Include the message itself with its full headers — most mail clients call this “show original” or “view source” — because the headers are what let us find the exact send rather than take a guess at it.

If you run a mail system: abuse@ and postmaster@ on any connected domain that has an address reach a person at that domain, its oldest address, even when nobody created abuse@ itself. Complaints sent through a feedback loop reach us through our provider, and the address that complained receives no further mail from the platform.

Almost always, we pause sending on the domain the same day and write to the account that owns it. Receiving keeps working for them, and their mail stays readable, so a mistaken report costs nobody their inbox. The fair use policy is the rule we apply.

For phishing, malware, or illegal content we suspend the account first and talk afterwards, because there the delay is the damage.

We tell you what we did. We do not tell you who the customer is or share anything from their account, and we will not tell them who reported them.

• Change your password first, from the sign-in page's reset link if you no longer have the old one.
• Then write to us at the same address. We can pause sending from your domains while you sort it out, and tell you what was sent from the account and when.
• Delivered mail cannot be withdrawn, by us or by anyone, so telling the people it reached is the quickest repair.

A report is read within two working days; a report about mail going out now is acted on the same day it is read. The contact page has everything else.