Every project begins with a domain, and the first thing a domain needs is an email address: hello@ for the landing page, and support@ the day one person pays.
Getting that address has always been the least interesting part of the work, and the easiest to get wrong: one DNS record with a typo, and mail from the address goes to spam or nowhere. The two ways to get one were to pay for a full office suite for each project, or to work out the DNS records yourself — the ones with names like MX and DKIM — and hope they were right. Most people who own a few domains have done both, and what they wanted each time was simpler than either: an address that exists, that they can read, and that they can reply from.
imado is that address. You connect a domain you already own, create hello@yourdomain.com, and send and receive from an inbox in your browser. You add a few DNS records we give you and press the Check button; you do not have to know what the records mean.
What it does
Add a domain. Type a domain you own. imado shows you the DNS records to add: one proves you own the domain, one lets other mail providers confirm that mail from your address really came from it, one says where mail for the domain should be delivered, and one optional record says what to do with mail that fails that check. Each record is shown as the fields you paste, with a line saying what it is for.
Add the records where your domain's DNS is managed. That is usually the company you bought the domain from — Cloudflare, Namecheap, GoDaddy and the rest all have a page called DNS records or DNS management. Nothing else about the domain changes; a website on it keeps working. Records take minutes to appear, occasionally longer; press Check and we tell you which are in place, and when every one is, mail for the domain starts arriving.
Create an address. hello@, hi@, your own name. You create each address you want; it receives mail as soon as the domain's records are in place, and there is no charge per address.
Read, reply, and start new messages. Today the inbox is the browser, on a phone or a computer; reading in a mail app is on the way. What you send goes out from your address. Attachments come with the message and download exactly as they were sent.
Give someone else access. Another person can read and reply from the same inbox, signed in as themselves, at no extra cost.
What it costs
imado charges for the two things that grow when a project grows: domains, and the space your stored mail takes up. There is no charge per address or per person.
Free is 3 domains and 1 GB of stored mail at $0, with no time limit. Builder is 20 domains and 10 GB for $39 a year. One more domain on either plan is $5 a year, so five domains on Free is $10 a year — you stay on Free and add two domains. When storage is full, mail keeps arriving and nothing is deleted; the account page shows the meter, and you clear space or add storage. The pricing page has the current numbers and a calculator.
Nothing is charged during the alpha, and nothing can be charged before you add a payment method. The prices are here so you know what it will cost when it does. We give notice by email before that changes.
What it is for
Mail between people: hello@ on a landing page, support@ for a product you run, yourname@yourdomain.com for the mail you would rather not send from a personal account. It is not for newsletters, campaigns, or mail sent by software.
The sending limits are low and published — on Free, one address can send 25 messages a day — because everyone who sends through imado sends from the same servers, and the big mail providers decide whether to accept mail from a server based on its history. Keeping the limits low is how we keep everyone's mail arriving. The fair use page lists every limit, as a number.
What alpha means
imado has been receiving mail since 1 September 2026 and sending since 3 September, on our own domains first. That is long enough to carry real mail, and not long enough to have met every way a mail system can fail: mail can be delayed, and a bug on our side can stop a message reaching your inbox.
So: keep another copy of any mail you would be upset to lose — the copy the sender has, or forward it to an address you already use. There is no uptime commitment yet, because there is not enough history for one to mean anything. When something breaks, we tell you by email rather than wait to be asked. If we lose or misdeliver your mail, we say so and tell you what we know. The alpha page says all of this at length, and it is the page to read before connecting a domain that matters.
Two things will not change when the alpha ends: we never reject mail because an account is over a limit, and we never delete old mail to make room for new mail.
What is coming
Search across a mailbox. Forwarding, so mail to an address on your domain is delivered to another address you already have. Catch-all receiving, so mail to an address you never created still reaches you. Reading in a mail app instead of the browser. A second step at sign-in, such as a code from your phone. Deleting your account from inside the product. Each of these is listed on the alpha page, and each comes off the list when it ships.
Where to start
If you own a domain and want an address on it, start here. If you want to know more first, the security and privacy pages say exactly what is protected, what is stored, and how to leave, and the contact page says where to write; a person replies within two working days.